About Us
About NovelDigital
NovelDigital provides professional printing and engraving equipment for creators, small businesses, workshops, retailers, cafés, bakeries, and production teams. Our main products include laser engraving machines, handheld inkjet printers, coffee and food printers, compatible ink cartridges, and related accessories.
We are committed to providing reliable equipment, clear product information, responsive customer support, and practical after-sales guidance.
Frequently Asked Questions
1. How can I place an order?
Browse our products, choose the machine configuration, ink color, printing height, laser power, plug type, or accessories you need, and add the item to your cart. Then proceed to checkout and enter your shipping and payment information.
Please review all selected options carefully before completing your order. If you are unsure which configuration is suitable, contact us before ordering.
2. Do you offer worldwide shipping?
We ship to many countries and regions worldwide. Standard tracked shipping is included in the listed price unless otherwise stated on the product page.
Delivery availability, remote-area charges, customs duties, and import taxes may vary by destination. Please contact us before ordering if you are unsure whether we can deliver to your location.
3. How long does delivery take?
Estimated delivery is usually 7–10 business days after the order has been processed and shipped.
Delivery times may vary depending on the destination, product availability, customs clearance, local courier services, and other circumstances outside our control.
4. How can I track my order?
After your order has been shipped, you will receive a tracking number by email. You can use this number on our Order Tracking page or the carrier’s website to check the delivery status.
Tracking information may take a short time to update after shipment.
5. What is your return and replacement policy?
If your product arrives damaged, has missing parts, or develops a problem, please contact us promptly and provide your order number, photos, and a short video showing the issue.
Eligibility for a return, replacement, or refund depends on the condition of the product and the circumstances of the request. Please read our Shipping Policy and Replacement Policy before placing an order.
6. Do your machines include a warranty?
Yes. Our machines include a one-year quality warranty.
If you experience a problem, please record a short video and send it to our support team so we can identify the issue. If a replacement part is required under warranty, we will send the appropriate part and provide an instructional video. Customers are responsible for installing replacement parts with our guidance.
Consumable items, accidental damage, misuse, unauthorized modifications, and normal wear may not be covered by the warranty.
7. How can I contact customer support?
If you need help choosing a product, confirming specifications, tracking an order, or requesting after-sales support, please contact us through our Contact Us page or the available customer service channel on our website.
When contacting us about an existing order, please include your order number and a clear description of the issue.